Frequently asked questions
Product FAQ
Spacepaste is an intense glitter concentrate that’s designed to give a foiled/metallic appearance to the skin. It’s full-coverage and completely opaque.
Spacejam is an ultra-luxe glitter balm that looks effortless, editorial, and diffused. Each bespoke design is made with a unique blend of glitters in a variety of sizes, shapes, and textures.
Glowjam is similar to Spacepaste in texture, but the shades are neon and glow in the presence of UV blacklight.
Think of Spacepaste as a tequila shot and Spacejam as a fancy cocktail with a Tajin rim and an umbrella! All of our gels are handcrafted in small batches by LHLA artists, so slight variations may occur. Each formula applies without glue, dries quickly, and removes instantly with water. All the sparkle. No-mess.
Alas, all good things must come to an end, but that doesn’t mean it has to happen sooner than later. Our jars are tested to last years when kept secured with the seal over the product and the lid tightly on, but sh*t happens and sometimes we throw the seal away or leave it out overnight only to find our beloved glitter pastes have begun to get slightly crisp. Fear, not! Make your glitters like new with LEMON.AID™ Mixing Medium!
We care deeply for the environment and have been doing research on the subject of biodegradable glitter since the founding of our company in 2015. It’s a nuanced subject and we've learned that the term "biodegradable" itself means very different things to different people. Recently glitter has become the target of misinformed attacks so we love having the opportunity to better educate consumers on the subject.
Bio-Degradable Glitter: LHLA is proud to be a licensed Bio-Glitter™ partner, the only scientifically proven marine-degradable glitter. This glitter is plant-based and made from eucalyptus trees! Real Bio-Glitter™ never comes in holographic or neon shades, nor does it comes in any other shape than hexagon. Unfortunately it is not stable in a gel/water base but it works great as a loose glitter! Find it in our PRISMS™ Designer Glitter Collection.
Biodegradability Credentials: Independently tested by OWS Belgium to ISO14851/2 fresh water biodegradability and proven to biodegrade highly in the natural environment. Certified OK Biodegradable WATER by TÜV Austria - The highest level of independent certification for fresh water biodegradability in the world. Biodegrades quickly and safely in the natural environment. Certificate #S0933.
Cosmetic PET Glitter: Highest quality/ high-performance cosmetic glitter that gives intense sparkle and shine. The PET in Cosmetic glitter is minimal and can degrade in natural environments with UV degradation.
Cellulose Glitter (compostable): Often marketed as "bio-degradable" but it is actually compostable. Compostable products need specific temperatures, pressure, and bacteria to actually biodegrade which makes them not anymore environmentally friendly as Cosmetic PET. Most cellulose shades are either very thick and hard or are not stable in a gel/water base so its uses are limited. We hope to offer this glitter in the future when there are are more advancement in technology.
Our main focus is making the highest quality glitter products in the world and we proudly use both Cosmetic PET and Bio-Glitter™ in our products. If your main concern is oceans/marine life, keep in mind that waste management systems filter 99% of all micro-plastics. The 1% that may end up in waterways are much smaller microns than what we use in our products. We always recommend practicing responsible removal and suggest removing product with tape, an adhesive lint roller or a wipe and toss the trash in the recycling bin. When you run out of your LHLA glitters, please recycle the packaging afterwards.
All LHLA products are non-toxic, vegan, cruelty-free, and paraben-free. Our high performance luxury glitter products were originally created for professional artistry use, yet they are safe for people 12 years of age and older. While the FDA does approve glitter for cosmetic use, they will not approve any use of glitter for use on eyes specifically. The content we post is created by professional makeup artists. We highly recommend using caution if applying product near the eye area. Keep LHLA products out of the reach of children below 12 years old and recycle after use.
Special order/custom glitter gels are something we have loved to do in the past but we are no longer able to offer them as they take up quite a bit of time and resources. We are always accepting requests and on occasion will take on a project. For custom inquiries please email us at custom@lemonhead.la. Include a description, and moodboard/images. All custom orders are non-refundable.
Order FAQ
As soon as your order is processed, tracking is sent to the email you provided during checkout. USPS now offers the option of adding your mobile number for text alerts! If you checked out through ShopPay, you can track you order in the Shop app.
Once an order has been placed it cannot be altered, only cancelled and reordered. If a mistake was made, email us here as soon as you can with the subject line “Cancellation Request: Order #XXXXX (your order number)”. The sooner you contact us, the sooner we can catch your package before it ships!
All discounts are calculated and shown at checkout.
The discount code bar is automatically disabled when certain pre-discounted products such as bundles and custom sets are in your shopping bag.
Delayed Orders (USPS)
When USPS tracking shows "Package Accepted", it has been picked up from our warehouse and is on its way to you. Please keep in mind, COVID-19 has caused significant delays.
If your tracking has been frozen for some time, this means that the package is sitting at a sorting facility that is backed up. Tracking will updated at the next scan. Most LHLA orders are received the same week they were placed, but this past year we noticed a trend with tracking numbers not updating sometimes for 2+ weeks! While this situation is rare, it’s just as frustrating to us as it is to you. If there was anything we could do to speed the process along we would. Finding your local postmaster's phone number and saving it in your contacts is the fastest way to reach a person as USPS. This website lists most numbers. Signing up for text alerts on the carriers website is the fastest way to receive updates.
Missing Orders (USPS)
While this is a highly rare scenario, we have enough experience with this situation to offer advice that has helped many customers locate their packages. Before doing anything, check your LHLA order confirmation email and make sure the correct address was provided during checkout as this is what is used to generate your shipping label. If it was correct, all hope is not lost. When USPS scans the package as delivered, it's marked with precise GPS which your postmaster can access over the phone with you. 8/10 times, lost packages are located. If you feel your package was stolen, we will always do what we can to help (email us here), but unfortunately we cannot be held responsible as tracking was provided with the ability to sign up for out for delivery/delivered text alerts.
We do our best to guarantee a perfect LHLA order experience! Our fulfillment team goes above and beyond including scanning items and weighing all parcels to avoid missing items but on the rare occasion human error can strike. If your order arrives with any mistakes whatsoever please email us at cs@lemonhead.la within 3 business days of receiving so we may fix it. Please include any photos if applicable.
Due to the nature of our products being handmade in small batches, all LHLA sales are final on opened products. If you love glitter, you're going to love our products, guaranteed.
Returns are accepted on unopened products only within 10 business days from receiving. Contact us with your order number, reason for return and photos of unopened product to start a return. Return label cost + a 10% restocking fee restocking fee will be deducted from the refund amount. All returns are inspected upon arrival and any opened products will be disposed of and return will be cancelled. For approved returns, funds will be refunded within 72 hours of return acceptance.
Our new Shopify-hosted store has to be established for a short period of time before we can offer this. Stay tuned!
Shipping FAQ
Domestic (USA) orders = USPS, Fedex
International orders = Fedex, DHL
USPS Ground Shipping = $5 (FREE for orders $60+)
Fedex 2-Day Shipping = $12 (FREE for orders $75+). Orders $175+ have Signature Required added complimentary.
International shipping starts at $20 USD (FREE for orders $150+).
Our average processing time is 1-3 business days.
USPS Ground Shipping: 3-7 business days (after processing)
Fedex 2-day Shipping: 2 business days (after processing)
Yes, we ship all over the world!**
International shipping starts at $20 USD. Cost does not include duties and taxes or rural delivery fees. We ship International Orders via DHL or Fedex Expedited. All orders ship with full tracking to your destination.
We offer FREE shipping on international orders $150+!**
If you're an international customer, make sure to check to see if our products are available at a retailer in your country!
*We are currently unable to ship to the following countries (subject to change): Mexico, Italy, Spain, Portugal, China, Cuba, Malta, Maldives, Iran, Sudan, Somalia, Syria, and Tajikistan.
**If your order qualifies for free delivery but is in a rural delivery area, we will contact you before shipping to request payment for any fees in excess of $20.
Duties and taxes are the responsibility of our international customers. Rates vary by destination country. LHLA is not made aware of any fees (such as duties and taxes) ahead of time, if there are any. If a customer refuses the duties and taxes and the order is shipped back to us, customer will be refunded the order amount paid minus all fees we were charged. Please do not order internationally if you refuse to abide by the law of your country. Avoid duties and taxes by ordering from one of our international retail partners.
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